Appointment Policy

Because we do not double book appointments, a missed appointment prevents our firm from providing a service to another client who could have been scheduled into a cancelled appointment time slot.  A missed appointment also makes it difficult for our establishment to cover operational expenses. Our Missed Appointment Policy is designed to protect the business from loss of availability to our clients and increase the efficiency of doing business so that we can continue to provide a valuable service at an affordable rate to each and every client. If you are unable to keep your appointment, please notify us as soon as possible with at least 24 hours’ notice. If you scheduled your appointment online, there is a cancellation link in your confirmation email.

  1. Clients canceling their appointment within 24 hours or not showing for the scheduled appointment may be charged a missed appointment fee.
  2. Our missed appointment is $45.00 per scheduled 1/2-hour appointment and $85.00 per scheduled hour appointment.
  3. Appointments cancelled or rescheduled more than 24 hours prior to the date of the scheduled appointment are not included in this policy.
  4. Multiple appointments made by or for the same client are included in this policy and the missed appointment fee will apply to each appointment scheduled.
  5. We understand that events can occur unexpectedly and will take that into consideration before charging a missed appointment fee.  In an effort to reduce the chances of such fees being charged, each client will receive an appointment reminder prior to the appointment via text message and/or email.
  6. Clients that are running late for an appointment will still be seen but in an effort to be fair to any later appointments the return may be converted to a drop-off. ***
  7. We respect that your time is just as important as ours.  If because of the fault of our staff, your appointment is missed, the missed appointment fee will be waived.

*** If your schedule is hectic or you are not sure if you can keep an appointment, please take advantage of our drop-off service where you can email, fax or drop your paperwork off at our office (24-hour drop provided) at your convenience and have your return completed in a timely manner.